Many very accomplished professionals find having difficult conversations with their staff something they would rather avoid.

Difficult conversations may arise because of poor performance, bullying and harassment, capability issues or because someone has made a complaint, for example.

The first step is to have the HR policies and procedures available for everyone and to hold regular awareness sessions to remind staff what is required of the them.

I can give your managers the knowledge and techniques to handle these thorny issues promptly and efficiently ensuring that business disruption is kept to a minimum.

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